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FAQ

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Current Customer Information

Frequently Asked Questions

What are the effects of this situation?
Neither the operation nor the safety of the vehicle is impaired.
Software was used which optimises NOx emissions on the test bed.
What should a customer do when purchasing a used car that has not yet been updated with the software?
If you purchase your used vehicle from one of our approved network of dealers, the vehicle should already have had the technical measure applied and so you do not need to do anything.

If you purchase your used vehicle from elsewhere (e.g. a private seller or a dealer outside of our network), and the vehicle has not yet had the voluntary service action applied, you can contact your nearest Audi dealer and, if you wish to do so, have the voluntary service action applied to the vehicle.

For further information, you can also contact the Audi diesel hotline on 80077560
How have customers with affected vehicles, in the first instance, been contacted?
Audi have already communicated directly with customers who were registered as the owner of an affected vehicle via a number of letters.

You can also check if your vehicle is affected by using the VIN Checker tool on our website.
I am the owner of an affected vehicle and I have decided not to participate in the technical measure. Can I still temporarily travel to countries where the technical measure is the subject of a legally required mandated recall (e.g.: Germany)?
Yes – owners with an affected vehicle that has not had the technical measure implemented can continue to drive their vehicle temporarily (e.g. on holiday) in those countries where the technical measure is the subject of a legally mandated recall.

Further, owners with an affected vehicle can continue to drive their vehicle in the UK (whether or not the technical measures have been implemented in that vehicle).
My vehicle is affected by the NOx issue. Will I incur any costs in getting the repair?
No, you will not be charged for the implementation of the technical measures.
My vehicle is affected by the NOx issue. Do I need to take it to a workshop immediately?
No. All the vehicles concerned are safe from a technical standpoint and roadworthy.
My vehicle is affected by the NOx issue. Can I still drive it?
Yes, all the vehicles concerned are safe from a technical standpoint and roadworthy.
My vehicle is affected by the NOx issue. Who will contact me about the next steps?
Once the technical measures are ready to be implemented for your particular vehicle, we will be in touch directly with further details.
When will I be contacted with further information?
Audi will contact you to let you know about any technical solutions.
Will the planned Service action apply to all vehicles affected?
Yes, all vehicles affected by the NOx emissions issue will have technical measures made available.
Can the update cause any damage to the vehicle?
No, the update cannot cause any damage to your vehicle.
Are EU6 Diesel engines affected by the NOx emissions testing issue?
No, our EU6 diesel engines are not affected by the NOx emissions testing issue.
Who do I contact if my car shows a problem after the implementation of the technical measure?
The technical measures will be successfully implemented and will not have adverse effects on their vehicles‘ official fuel consumption figures, CO2 emissions figures, engine power, maximum torque or noise emissions. This was a key precondition for approval of the technical measure by the authorities. However, if you experience a problem with your vehicle, please contact your local or preferred Audi Authorised Repairer or call the Diesel-Hotline on 80077560
Why does my car need a technical measure?
In the engine controller of the vehicles with affected engines, a software function was used that recognized the driving curve of the official type test. Depending on the recognition of the driving curve the engine controller switches to 2 different modes: mode 1 with an optimum NOx level for testing conditions or mode 2 for optimum levels of particulate matter in use on the road.
I am an owner of an affected vehicle and live in the EU28. I chose not to take part in the software implementation measure.
What happens if I move permanently to a country where the technical measure is mandatory and I want to take my car with me?
You will have to register your car in that country. Normally the authorities will inform you that you need to get the update within a certain period of time. Please contact your Audi service partner in your new home country.

Our customer care is available for your request

Customer care
144 Yiannou Kranidioti Ave.,
2235 Latsia, Nicosia, Cyprus

E-Mail
info@unicars.com

Phone
80077560
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The specified fuel consumption and emission data have been determind according to the measurement procedures prescribed by law. Since 1st September 2017, certain new vehicles are already being type-approved according to the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), a more realistic test procedure for measuring fuel consumption and CO2 emissions. Starting on September 1st 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO2 emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. Therefore, the usage of CO2 emission values measured according to WLTP for vehicle taxation from 1st September 2018 on can cause changes in this regard as well. For further information on the differences between the WLTP and NEDC, please visit www.audi.de/wltp.




We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. It is possible to specify the WLTP figures voluntarily in addition until such times as this is required by law. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are intended exclusively as a means of comparison between different vehicle types. Additional equipment and accessories (e.g. add-on parts, different tyre formats, etc.) may change the relevant vehicle parameters, such as weight, rolling resistance and aerodynamics, and, in conjunction with weather and traffic conditions and individual driving style, may affect fuel consumption, electrical power consumption, CO2 emissions and the performance figures for the vehicle. Further information on official fuel consumption figures and the official specific CO₂ emissions of new passenger cars can be found in the guide “Information on the fuel consumption, CO₂ emissions and electricity consumption of new cars”, which is available free of charge at all sales dealerships and from DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Strasse 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de).
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